Privacy Policy

The Marin Convention & Visitors Bureau has a strong commitment to providing excellent service, including respecting your concerns about privacy. This statement, along with our Terms of Service, applies to your use of this website, subscription to the MCVB newsletter, and any other related services provided by us (the “Service”).  We have prepared this privacy policy statement (this Statement”) to explain how we collect, use, store, and share your information when you use our Service.  All references to “MCVB,” “we,” “us” or “our” refer to Marin Convention & Visitors Bureau, a California nonprofit mutual benefit corporation.  All references to “you,” “your” or “user” refers to the end-user of the Service.  Unless explicitly stated otherwise, MCVB is the controller of your personal data provided to, collected by or for, or processed in connection with the Service.


If you have any questions or privacy concerns please send an email to or send a letter to:


Marin Convention & Visitors Bureau
1 Mitchell Boulevard, Ste B
San Rafael, CA 94903
United States of America


Effective Date and Changes to Policy


This Statement is effective as of October 1, 2018.  We reserve the right to change this Statement at any time, with or without notice to you.  If you continue to use the Service after we post any such changes, you consent to the new Statement and agree to be bound by the new Statement.  We will always have the latest Statement posted on the Service.


Information We Collect


You are not required to provide any information that directly identifies you in order to browse our website.  We collect only the minimum amount of personal information necessary for the purposes described in this Statement unless you choose to provide more.  We encourage you to only provide the amount of data you are comfortable sharing.


Information You Provide to Us


We will ask you to provide personal information as needed to provide you with certain services.  Some features of the Service may not be available if you choose not to share certain personal information with us.  For example, when you subscribe to our newsletter, contact us, or complete our online tour request forms, you may be required to provide us with information such as your name and email address.  You may also voluntarily provide us with other personally identifiable information about you such as your phone number, job title, business name or other information if you choose to do so.


Information We Automatically Collect from You


When you access our website by clicking a link in an email from us or if you submit information through a form on the Service, we will automatically receive personally identifiable information from you such as your name and email address.


HTTP Request Header Information


When you request a page from our Service, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header.  We collect the HTTP request header information in order to support the functionality of the Service, to personalize content presented to you, and to improve the Service.




The Service uses first-party cookies to personalize, streamline, improve, and otherwise provide the functionality of the Service. Our website requires the use of cookies throughout the online reservation process in order to support the functionality of the Service.


We use both "session" Cookies (which are automatically deleted when you close your browser) and "persistent" Cookies (which remain on your hard drive until you delete them or they expire).  We do not use Cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide through the Service.  


Third Party Cookies and Advertising Technologies


We use third-party advertising technology and non-identifying information about your use of our Service to serve our advertisements to you when you use our Service and access sites upon which we advertise.  The information that we and our ad-serving providers collect through this technology is not personally identifiable.  In the course of serving our advertisements to you, a unique third-party persistent Cookie may be placed or recognized on your browser.


Do Not Track Signals

This Website does not respond to “Do Not Track” signals or mechanisms.


How We Use Your Information


As described throughout this Statement, we use and process your personal information for a number of purposes, including to:

  • Provide you with and improve the Service;
  • Customize or personalize the Service for you;
  • Contact you in connection with your use of the Service;
  • Send you promotional emails unless you unsubscribe from such communications; and
  • Fulfill our obligations under applicable law.


Legal Bases for Processing


We only collect and process your personal information where we have a lawful basis to do so.  For example, we process your personal information based on consent, where you provide your explicit and affirmative consent. We also process your personal information based on contractual necessity (e.g. to deliver services that you request through the Service), and legitimate interests (such as providing the Service or fulfilling our obligations under applicable law) so long as such legitimate interests are not overridden by your fundamental rights and freedoms.


Emails About Offers and Promotions


We reserve the right to send you email communications related to your use of the Service, as necessary to provide you with or to improve the Service.  We may also send you promotional or marketing emails related to offers from MCVB or our strategic marketing partners who offer products or services that we believe would interest you.  As described below, we may use third party email service providers to send such emails to you. These service providers are contractually prohibited from using your email address for any purpose other than to send MCVB related email.


It is our goal to only send you email communications that will be useful to you and that you want to receive.  To that end, you can unsubscribe from all marketing emails or otherwise modify your communication preferences at any time by contacting us at or by following the instructions provided in the email.


How We Share Your Information


We do not rent or sell personal information to others. We also do not share your personal information except in furtherance of the Service, as authorized by you, or as required by law (as described below).


Information Shared by You


You may also choose to voluntarily share information collected through the Service with others through email or other third party platforms.


Our Personnel and Vendors


In order to provide or improve the Service, we may share personal information we collect with third parties, including with our business partners, advertising companies, email service providers, mail houses, and other third parties for the purposes described in this Statement.  We do not allow these third parties to use personally identifiable information for any purpose other than for the purposes specified by MCVB.  We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the sole purpose of performing their contractual obligations to us. 


Other Third Parties


Notwithstanding anything in this Statement to the contrary, we reserve the right to disclose your personal information if we believe in good faith that such action is necessary or required (a) under applicable law; (b) to respond to governmental requests; (d) to protect our operations or those of our partners; (d) to protect the rights, privacy, safety, remedies available to, or property of MCVB, our partners or you; or (e) to prevent an emergency involving danger of death or serious physical injury to any person.


Government Requests


We may receive requests from government agencies to obtain information about our users.  Although we greatly value the privacy of your information, we may disclose your information in accordance with such requests if we believe such action is warranted.  We will strive to notify you if we receive government requests about your data, to the extent permitted by law.


Your Choices


We provide you with many choices about the collection, use and sharing of your data, from deleting your information to opting-out of receiving certain emails.


Accessing, Correcting and Taking Your Information


You have the right to request access to the information we have about you by contacting us at  In that event, we will provide you with a copy of the information that we have about you, but we may ask you to verify your identity before sharing such information with you. If you believe that the information we have about you is incorrect or incomplete, you may also request that we update your information. You may also request that we send you a copy of your personal information in an electronic format, which you may transmit in order to use such information in another service.


Deleting Your Information


You may also contact us at to request that we delete your information, however we may retain your information as necessary for archiving purposes, in the public interest, to comply with our legal obligations, to resolve disputes, or to defend against legal claims.


Objecting to, Limiting, or Restricting the Use of Your Information


 You may also contact us at to:

  • Request that we temporarily or permanently stop processing all or some of your personal information;
  • Object to our processing of your personal information on grounds relating to your particular situation; or
  • Object to the processing of your personal information for direct marketing purposes;
  • Withdraw your consent at any time, to the extent that we process your information on the basis of your consent.


Right to Lodge a Complaint


If you are unhappy with the way we are using your personal information, you can also contact and are free to lodge a complaint with your local Data Protection Authority or another applicable supervisory authority.


Opting Out of Communications


As described above, you may opt-out of receiving communications, including by unsubscribing from all marketing communications, by contacting us at or by following the instructions provided directly in emails from us. 


How We Store Your Information


Your personal information submitted through the Service will be stored and processed in the United States.  To the extent that we may transfer or share your information with processors outside of the United States, by using the Service, submitting personal information through the Service and agreeing to this Statement, you consent to such transfer.  We only retain personal information about you obtained through the Service for as long as is necessary to fulfill the purposes for which we collected it, except as required by law.  We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.


How to Protect Your Information


We value your privacy and use reasonable efforts to secure your information and to prevent the loss, misuse, alteration, destruction and unauthorized access of your information.  For example, we require our third party service providers to sign agreements that limit their use and protect the confidentiality of your personal information. However, despite our best efforts to protect your information, loss, unauthorized access, misuse, destruction or alteration of your information may occur, and we cannot warrant, ensure, or guarantee the security of information you provide to us, except as required by applicable law.


E.U. Users

For users from the European Union, we comply with the EU General Data Protection Regulation (EU) 2016/679 as set forth by the European Union regarding the collection, use and retention of personal data from European Union member countries.


Third Party Services Beyond Our Control


Our Service may include, or link to third party pages or services as part of the functionality of the Service.  We may share your information with third parties as explained in this Statement.  We encourage you to review the privacy practices of such third parties, as we have no control over such third parties, and we make no guarantees and assume no responsibility for the information, services, and practices of such third parties, except as explained in this Statement or as required by applicable law.


Children Under 13

Our Service is not intended for use by anyone under the age 13, and we do not knowingly collect personal information from anyone under age 13.  If you are under 13, do not attempt to send any information about yourself to us, including your name, address, telephone number or email address.  If we learn that a child under age 13 has submitted personal information through the Service, we will delete that information as quickly as possible. If you believe we may have collected information from someone under the age of 13, please promptly notify us at